Right Time Business Intelligence & Performance Management
Info Objectives Presenter Audience Outline Run as an onsite
There is no doubt that performance management (PM) is fundamental to building, growing and managing a successful business. Improvements in performance can be delivered if performance is measured in specific business areas and related to strategic business objectives and targets. Popular methodologies exist to manage performance at strategic levels, e.g. Balanced Scorecard. However, while different performance management (PM) methodologies are used, many companies have not yet managed to achieve enterprise-wide execution of business their strategy or use analytics to optimise business operations. To make this happen requires that analytics are integrated into processes in the context of the activity being performed by each and every user. If everyone in the enterprise could contribute effectively to performance we could manage performance at both strategic AND operational levels and move beyond business intelligence towards right-time business process optimisation.
Some would argue that PM is a business intelligence (BI) problem and to date, much of the software aimed at supporting it has come from BI vendors. These so called corporate performance management’ software products are however limited in that they are often standalone systems with their own database holding summary key performance metrics data and in some cases data on objectives and objective owners. Yet many executives have a vision of PM that is way beyond just a scorecard product with integrated budgeting, planning and reporting built on top of a BI system. Their vision is that everyone in the company contributes towards business performance. Everyone “rows in the same direction” executing a common business strategy. Methodologies like Six Sigma are process improvement based and yet PM tools on the market are not yet integrated with business process management software. Performance management requires a lot more than PM. It is a holistic problem that requires every person and every system in the enterprise to be able to leverage the right intelligence at the right-time in every process activity to guide them towards making their contribution to the overall performance of the business. PM is therefore about going beyond strategic level scorecards and dashboards to building an intelligent business by integrating BI right into operational business processes to guide and drive decisions and actions in every day business. A full intelligent business implementation therefore includes:
- PM scorecards and dashboards
- Enterprise budgeting and planning
- Processes and BI both integrated with PM software (not just BI)
- In-line analytics for on-demand intelligence available in operations
- BI web services to integrate BI into operational business processes
- Business activity monitoring (BAM) and complex event processing (CEP) of business process events to detect exceptions and opportunities
- Enterprise data governance
- On-demand and event driven data integration to integrate historic and operational data for real-time analysis
- Developing and deploying scoring models for automatic analysis
- Reporting services for on-demand and event driven reporting
- Rules engines to make automatic decisions and take automatic actions
- Automated alerts
- Live recommendations
- Guided analytics
- Dynamically guided intelligent processes
- Activity based costing to monitor and measure the cost of operating
This two-day seminar is intended for business sponsors, BI/DW managers, IT architects who have already built a BI system and now need to integrate it into operations to empower employees, business partners, suppliers and customers to achieve full blown business optimisation and “active” performance management. It provides a roadmap and methodology to creating the right-time intelligent enterprise by using methodologies and new technologies to manage a business at both strategic and operational levels. It looks at how operational performance monitoring technologies like BAM, CEP, predictive analytics, alerts, recommendations and actions can be integrated with operational business processes and linked to corporate performance management technologies such as scorecards and dashboards as part of a top-to-bottom enterprise business performance management program. It also looks at enterprise 2.0 technologies such as social networking to empower people to find, share and collaborate over performance at all levels of the enterprise.
The seminar takes an in-depth look at the technologies and methodologies needed to build the ‘performance aware’ intelligent business and how BI integration via Operational BI can be applied in every day business process operations.
